GoldenRoo Responsible Gaming Policy
GoldenRoo Casino is committed to providing a positive and enjoyable gaming experience and acknowledges its role in preventing harmful gambling behaviour. We ask all players to make responsible choices and keep the following guidance in mind:
- Play for enjoyment, without treating gambling as a money-making activity.
- Resist the urge to chase money you have lost.
- Decide on your limits and stay within them.
- Make sure gambling does not disrupt your daily commitments.
- Never risk money unless you can afford to lose it.
- Step away from gambling regularly.
Take a moment to reflect on these questions. Answering “YES” to the majority is a reason to take action before gambling negatively affects your life:
- Does your gambling have an impact on your job?
- Have arguments with family members or friends resulted from your gambling?
- After losing, do you always come back hoping to win the money back?
- Have you used borrowed money to gamble?
- Are you relying on gambling as a source of earnings?
- Is it difficult for you to restrict how much you gamble?
Where to Find Help
Support for people struggling with gambling is available from the following recognised organisations. You can contact them whenever you need assistance:
- Gamblers Anonymous
- Gambling Therapy
- GamCare
Support Available in Australia
People in Australia can call the Gambling Helpline on 1800 858 858 for free, confidential support, available 24 hours a day, 7 days a week. Free online counselling is also available around the clock through Gambling Help Online. These services support people affected by their own gambling as well as those concerned about someone else.
Australia also offers BetStop – the National Self-Exclusion Register, a free service that lets you exclude yourself from all Australian-licensed online and phone wagering providers through a single registration. Its coverage does not extend to online casino games or other gambling services illegally offered in Australia. Registration with BetStop should therefore not be treated as a replacement for requesting self-exclusion directly from a casino account.
Taking a Break Through Us
Players who have concerns about their gambling behaviour are encouraged to step away by excluding themselves from their gaming account. Self-exclusion blocks access to the account for a minimum of 6 months. Promotional materials will not be sent during this period.
Our experienced Customer Support team can be contacted at any time to help you arrange this. If you want a shorter break, a 7-day cooling-off option is also available.
We recommend requesting self-exclusion from all other gambling websites where you have registered accounts as well.
Protecting Minors
Participation at goldenroo-casino.net requires players to be at least 18 and to satisfy the legal gambling age in their applicable jurisdiction. Before opening an account, each player must check the age restrictions where they reside and gamble, and confirm that they are legally old enough to participate.
Parents are advised to take these steps to prevent children from accessing gambling:
- Set passwords on your computer, phone, and tablet.
- Stay with your device whenever you are signed in to your gaming account.
- Store credit cards and all account details where children cannot access them.
- Do not keep saved passwords on your computer. Instead, record them in writing and keep the record beyond children’s reach.
- Use website filtering software, for example Net Nanny, to restrict minors’ access to unsuitable online content.